Help - Returns & Refunds
Can I send my MUD\WTR® order back to you for a refund?
We accept returns on all orders of unopened, unused and undamaged items within 30 days of the purchase date. We also accept claims of malfunctioning Mud Whip frothers within 1 year of the purchase date.
What's the process to get my return on the road?
To start a return, please email us at drink-uk@mudwtr.com and we will help you get your return process started.
What happens if my returned items get damaged on the way back to the MUD\WTR® facility?
We ask you to please take care in packing your MUD\WTR® items for return and add enough cushioning as well as a sturdy parcel to ensure the products arrive undamaged at our facility. If the returned items are open or damaged upon arrival at our facility, we will not honor any previously approved refund or replacement.
How and when can I expect my refund?
Refunds will be made only in the form of the original payment and can take up to 10 days to appear back in your account.