Help Centre

Product & Nutrition

Do MUD\WTR® products contain caffeine?

Yes, our :rise Cocoa blend contains a fraction of the caffeine found in coffee. On average, a cup of coffee contains 90 mg of caffeine. According to the EFSA, that can vary significantly, depending on the portion sizes. Meanwhile, :rise Cocoa has around 35 mg of caffeine per serving.

Where are your products made?

Whilst our ingredients are sourced globally, our :rise Cocoa is made in the USA.

Where are your mushrooms from?

Our mushrooms are grown in various countries throughout the year, including the USA (Reishi, Lion's Mane), Scotland (Lion's Mane), India (Reishi, Lion's Mane), Japan (Reishi). 

Why does your US formula have cacao and the UK have cocoa?

Not to be stereotypical American, but you can blame our governments. The food regulation authorities in both countries have rules around what foods are and what they can be called. In the US, the ingredient we use can be classified and sold as "cacao" based on our FDA regulations. However, in the UK, for the same exact ingredient, the regulations identify it as "cocoa", which is unfortunate because cocoa has many negative, and often times unfair, connotations. Across the world, the difference between cacao and cocoa is pretty muddied, in some languages they are even the same word. There is no set line between when cacao becomes cocoa, which leads to different regulations applying to different countries. Cacao is typically heat treated to ensure it is safe to eat, yet some still call this raw, but there is no specific time or temperature where cacao transitions to cocoa, leading to even more confusion. Throw the words "chocolate" and "liquor" in the mix, and we're all spiraling down a delicious but super confusing nomenclature whirlpool.

We use the same exact ingredient with the same credentials from the same suppliers for both US and UK products. The cacao/cocoa ingredient is not what makes the two formulas different -- the differences lie in the mushrooms because, once again, there are discrepancies between what each government allows and doesn't allow in foods, but the mushroom story is a story for another day.

What IS your cocoa/cacao? Cocoa usually has other added stuff like sugar and chemicals, right?

- Non-alkalized or "dutched/European style", meaning it is not washed with chemicals to alter the acidity.

- There are zero ingredients added to our cacao/cocoa. No sugars, no processing aids, no flavors, no preservatives. Just single ingredient cacao/cocoa. Our pledge from the beginning is transparency--everything on the label is everything in the product, no hidden anything.

- It is standardized to 20-22% cacao fat.

- It is not "raw" as it has been heated to ensure any pathogenic bacteria that could harm us have been killed.

- It is sourced from the Dominican Republic.

- It is vegan and non-GMO (as well as certified USDA organic in the US)

- Like all of our ingredients, we have a robust supplier approval program as well as require testing on all incoming material to ensure quality, chemical, physical and safety criteria are met every time it comes into our facility.

Can you drink MUD\WTR® products while pregnant or nursing?

We're not doctors and we don't pretend to be. Consult your GP before making any changes to your diet during pregnancy.

Are MUD\WTR® products organic?

Yes, all our mushroom ingredients are organic.

Will MUD\WTR® make me trip?

The mushrooms in MUD\WTR® are magic ... but they're not that kind of magic. Nothing in MUD\WTR® will cause a psychedelic trip.

Do you provide samples?

We totally get it—you want to know what you’re in for. But, you know, our blends aren’t just a one-off. They’re more of a “let’s grow old together” kind of thing. That’s why we recommend our 30-day starter kit. It’s the best way to really feel the long-term benefits. Trust us, it’s a commitment well worth making.

Does MUD\WTR® break my fast?

:rise Cocoa contains 23 calories per serving. Most research shows that you’ll still experience the benefits of a fast if you stay below 50 calories.

Delivery

What countries do you ship to?

We ship to the whole of the United Kingdom. We aren't currently shipping to mainland Europe or Ireland.

How much does shipping cost?

Our standard delivery service to the UK costs £3.95 for any one-off orders.

If you buy any MUD\WTR® products as a subscription, shipping is completely free.

How long does shipping take?

Our standard delivery service via Royal Mail takes between 3 to 5 days to arrive at your door.

Do you sell at retail or cafe locations?

We aren't currently stocked in any UK coffee places or stores near you but are actively exploring the UK for suitable partners.

Subscriptions

How do I manage my subscription?

You can easily change, swap products, delay deliveries or cancel your subscription by logging into your account section.

Can I change the frequency of my deliveries?

Yes, you can change your delivery frequency at any time to 30, 60 or 90 days. Simply visit your account page, navigate to your subscriptions and change the frequency.

Can I skip a delivery?

Sure you can. Navigate to your account and click on Manage to access your subscription detail. From here you can manage if you want to delay or even skip a particular shipment.

Can I upgrade to a larger serving bag or even change the products in my subscription?

Yes, you can do all of that, our subscription service is 100% flexible. Swap any product you like at any time or increase the serving size to a bigger bag. If you click on Manage to access your subscription, then click Manage on the subscription you want to change and Swap Product, you can select which product you want to change or upgrade to.

How do I cancel my subscription?

Firstly, we would hate to see you go but cancelling your subscription is also done in just a few clicks. Log in to your MUD|WTR® account and click on Manage to access your subscription details. On the subscription you want to cancel, simply click Manage and scroll down to the bottom of the details to click on Cancel Subscription. We'll try not to cry.

How do I align more than one subscription?

If you’ve got more than one plan and they renew on different dates, you can change the date of renewal with any plan by visiting your subscription management page or by shooting us an email at drink-uk@mudwtr.com

Can I order without a subscription?

You definitely can. Just head over to our shop and choose the "One-time Purchase" option for any of our products.

Returns & Refunds

Can I send my MUD\WTR® order back to you for a refund?

We accept returns on all orders of unopened, unused and undamaged items within 30 days of the purchase date. We also accept claims of malfunctioning Mud Whip frothers within 1 year of the purchase date.

What's the process to get my return on the road?

To start a return, please email us at drink-uk@mudwtr.com and we will help you get your return process started.

What happens if my returned items get damaged on the way back to the MUD\WTR® facility?

We ask you to please take care in packing your MUD\WTR® items for return and add enough cushioning as well as a sturdy parcel to ensure the products arrive undamaged at our facility. If the returned items are open or damaged upon arrival at our facility, we will not honor any previously approved refund or replacement.

How and when can I expect my refund?

Refunds will be made only in the form of the original payment and can take up to 10 days to appear back in your account.

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